"Frequently Asked Questions"
What materials are your metal monograms made from?
All our metal monograms and wall decors are crafted from high-quality, heavy-duty steel. They are laser-cut for precision and finished with a premium powder coating, making them rust-resistant, durable, and perfect for both indoor and outdoor use.
Can I customize my order with my name or initial?
Yes, absolutely! We specialize in customized metal monograms. You can personalize the text, letters, or numbers depending on the design you choose. Simply enter your custom details on the product page before adding it to your cart.
How long does shipping and delivery take?
Since customized products are uniquely made to order, the manufacturing process takes 3 to 5 business days. Once ready, shipping usually takes another 4 to 7 business days depending on your location. You will receive a tracking link as soon as your order is dispatched.
What is your return and exchange policy?
We accept returns within 30 days of delivery for unused standard items in their original packaging. However, customized products are made to order and cannot be returned or exchanged unless there is a manufacturing defect or damage during transit.
What should I do if my product arrives damaged?
Don't worry at all! While we take utmost care in packaging, if your product arrives damaged or has a manufacturing defect, please contact our support team via Email or WhatsApp within 48 hours of delivery with a photo of the damaged product. We will arrange a free replacement for you immediately.
How do I hang or install the metal decor?
Our metal monograms come with pre-drilled mounting holes for easy installation. You can easily hang them using standard nails, screws, or heavy-duty double-sided wall mounting tape depending on the surface.
Can I cancel or change my order after placing it?
For standard items, you can cancel within 12 hours. For customized items, changes or cancellations are only possible before the production begins (within 6 hours of placing the order). Once the laser-cutting process starts, we cannot alter or cancel the design.