Refund policy

We want you to love your SteelTale brand décor! The SteelTale team is committed to delivering the highest quality pieces in the industry. We back our items with a 30-day Money-Back Guarantee of Satisfaction (exception: Personalized Monograms).

If for any reason you are not satisfied with any item, simply return it within 30 days and we'll exchange, credit, or refund the cost of the item. All products are guaranteed from defects for 2 years from the date of shipment.

Please note: Any items that are customized (Personalized Monograms) cannot be returned or exchanged unless damaged or defective. We do accept cancellations if you contact us within 24 hours of placing your custom order. After 24 hours, we can accommodate changes within a limited timespan of placing your order. 

Returns can be sent to:

Steel tale
502, Teertha apt, indralok phase 5
Bhayander east, Thane, maharashtra 401105

Customer is responsible for shipping costs to and from delivery location for any returned item. For defects from our side, SteelTale will bear the shipping cost

If you have any questions about our return policy, just send us an email at steeltale2026@gmail.com"